Our promise: if it's not right, we'll make it right. If your rug arrives damaged, defective, or misprinted, we'll reprint or replace it at no cost to you. You don't need to send the rug back. There is no time limit on claims for damaged, defective, or misprinted rugs. What's covered: damage in shipping; manufacturing defects; printing errors, including a design that doesn't match the product photo. How to make a claim: email [email protected] with your order number and a clear photo of the problem. We'll confirm within 1 to 2 business days and reprint or replace your rug. What's not covered: we can't accept returns or exchanges for change of mind, or for damage from misuse or from not following the care instructions. Before you order: the photo on the product page is the exact rug you get, printed edge to edge. Rugs are 7 ft x 5 ft (60 x 84 in). Please measure your space before ordering. Shipping and delivery: rugs typically arrive in 7 to 10 days with tracking. One rug ships for $50.89, and orders of 2 or more rugs ship free. Questions? Email [email protected] and we'll help.